Some quick notes for KOFAX
- Make sure anti virus is setup with exceptions for KOFAX folders as described in KB.
- For higher volume batch processing, use a client server along with central site. Enable KCNS on both sites, the IIS web services will only be active on one server. However, the secondary site will work on inserting data into SQL Server. If no secondary service is used, the Kofax Server Service will crash under high loads over time.
- Run multiple PDF, Release (export), recognition services on client and central site server for high throughput.
- Some queues like Advanced Reports can only run one service.
- KTM schedule service only runs one service, however this is fine since multiple mailroom processes run.
- If using KCNS from remote site server to central site server, you can run multiple instances of RSA service, this really has high improvement on throughput. If only one RSA service is running, if a batch has an error, it will hang up processing of upload/download. It's recommended to make sure at least two KCNS services are running to support this.
- Make sure to run KTM at the remote site server if possible. Increase the memory to 80% and performance really improves. KOFAX documentation stated this is the default but found this not to be the case when installed.
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